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Delivery & Returns

Delivery in Finland

Delivery options: home delivery, pick up at your local post, pick up from Turo store
Delivery time 2-4 business days

Delivery costs in Finland

 

Pick-up at Turo shop Helsinki: free of charge
Pick- up at Turo- store (Keskuskatu 6, Helsinki) 0,00€
Pick- up at post office 9,90€
Home delivery 14,90€

Other EU countries:

Delivery time 2-5 business days
Delivery cost 19,90€ 

Outside EU countries:

Delivery to countries outside the EU: 29,90€ + taxes

Returns & Exchanges

If you are not completely satisfied, you may return or exchange purchased product within 14 days from the date of receiving the original purchase.
If you are unsure, or have any further question about the product/fit/how-to-wear etc., please contact our customer service turo@turo.fi or  +358 (0)50 529 6281.
Otherwise, follow the return/exchange instructions which are given in the parcel with your order.
A simple return/exchange form and post's return sticker are sent together with your order. Always use this form when sending something back to us. Attach the sticker according to the instructions.

After receiving the returned goods, we will refund the amount of returned products to the original payment method within 30 days. Exchanges will be re-shipped within 2 business days after receiving the return.
Notice: The delivery fee will not be refund.

When returning, make sure that:

  • The product has not been used.
  • The product is in the condition that the customer received it in and all the parts of the product are included in the package. 
  • The product has been repackaged into its original package or an equivalent.
  • The return/exchange ticket must be filled in properly.
  • Attach the return sticker on the parcel according the instructions.
  • Keep the post office's receipt of the return to your self as a proof of return!

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